At Socialoza.pro, we strive to provide high-quality digital products and services. Please read our Refund & Returns Policy carefully before making a purchase.
1. Digital Products and Services
All products and services offered on Socialoza.pro are delivered digitally. Because digital products cannot be returned once they have been accessed or delivered, we generally do not offer refunds after successful delivery.
2. Refund Eligibility
A refund may be considered in the following situations:
- You were charged more than once for the same order.
- You purchased a product or service but did not receive access due to a technical issue that we are unable to resolve.
- The product or service delivered is substantially different from its description on our website.
- We are unable to fulfill your order.
Refund requests are reviewed on a case-by-case basis.
3. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Accidental purchases.
- Failure to read the product or service description before purchasing.
- Compatibility issues caused by your own device, browser, internet connection, or third-party software.
- Misuse of the product or violation of our Terms of Service.
- Requests made after the product or service has been successfully delivered and is functioning as described.
4. Subscription Services
If you purchase a subscription, you may cancel future renewals at any time before your next billing date. Cancellation prevents future charges but does not automatically entitle you to a refund for the current billing period unless required by applicable law.
5. How to Request a Refund
To request a refund, please contact our support team within 7 days of your purchase and include:
- Your full name
- Order number
- Email address used for the purchase
- A detailed explanation of the issue
We may request additional information to investigate your request.
6. Processing Time
If your refund is approved, it will be processed using your original payment method. Depending on your payment provider or bank, it may take 5–10 business days for the funds to appear in your account.
7. Chargebacks
If you experience an issue with your purchase, we encourage you to contact us first so we can resolve it promptly. Initiating a chargeback without first contacting us may delay the resolution process.
8. Contact Us
If you have any questions regarding this Refund & Returns Policy or wish to request a refund, please contact us through the contact information provided on Socialoza.pro.
We are committed to resolving customer concerns fairly and as quickly as possible.